PRIVACY STATEMENT (v.2.0)


INTRODUCTION

The Next Closet takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at info@thenextcloset.com.


WHO IS THE NEXT CLOSET?

The Next Closet (hereafter: “TNC”) is the ‘besloten vennootschap’ The Next Closet, with registered office at Prinsengracht 769, 1017 JZ Amsterdam, listed at the Trade Register of the Dutch Chamber of Commerce under 58378553. TNC is as the controller ultimately responsible with regard to the processing of your personal data. This Privacy Statement describes the processing of your personal data on the website www.thenextcloset.com (hereafter: the “Website”) and App (available in iOS and Android format).


HOW DOES TNC USE YOUR PERSONAL DATA?

Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data TNC uses for that specific purpose, the legal justification, and the amount of time TNC keeps this data. For clarity’s sake, we have categorized the purposes.


Services, customer management and financial administration
Purpose: Financial administration

Information: Name and address details, Company name, Billing address, Bank details (Name bank/IBAN/BIC), Outstanding balance
Legal basis: Legal obligation
Storage period: As long as necessary for this purpose

Purpose: Order management

Information: Name and address details, Delivery address, Billing address, Email, Phone, Payment information, Shipping information, Order ID, Item(s) ID, Complaint content, User ID
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: Handling complaints

Information: Name and address details, Delivery address, Billing address, Email, Phone, Payment information, Shipping information, Order ID, Item(s) ID, Complaint content, User ID
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: Invoicing

Information: Name and address details, Delivery address, Billing address, Email, Phone, Payment information, Shipping information, Order ID, Item(s) ID, Complaint content, User ID
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: Services

Information: Name and address details, Email, Customer file data, Financial data, Data necessary to provide the service, Data generated by the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: CRM

Information: Name, Username, User ID, Email, Location, Date of birth, Size, Gender, Alerts, Order/Sales history, Phone, Avatar
Legal basis: Legitimate interest
Importance: Commercial interest
Storage period: As long as necessary for this purpose

Purpose: Job application

Information: Name, Email, CV, Motivation, application content
Legal basis: Legitimate interest
Importance: Commercial interest
Storage period: As long as necessary for this purpose


Marketing
Purpose: Direct marketing

Information: Name and address details, Email, Click behaviour, Online behaviour, Interest in a product, Social media account, User ID, Order/Sales history, Location
Legal basis: Legitimate interest
Importance: Commercial interest
Storage period: As long as necessary for this purpose

Purpose: Newsletter

Information: Name and address details, Email, Click behaviour, Online behaviour, Interest in a product, Social media account, User ID, Order/Sales history, Location
Legal basis: Legitimate interest
Importance: Commercial interest
Storage period: As long as necessary for this purpose

Purpose: Retargeting

Information: Name and address details, Email, Click behaviour, Online behaviour, Interest in a product, Social media account, User ID, Order/Sales history, Location
Legal basis: Legitimate interest
Importance: Commercial interest
Storage period: As long as necessary for this purpose

Purpose: Social media marketing

Information: Name and address details, Email, Click behaviour, Online behaviour, Interest in a product, Social media account, User ID, Order/Sales history, Location
Legal basis: Legitimate interest
Importance: Commercial interest
Storage period: As long as necessary for this purpose

Purpose: Behavioural targeting

Information: Name and address details, Email, Click behaviour, Online behaviour, Interest in a product, Social media account, User ID, Order/Sales history, Location
Legal basis: Legitimate interest
Importance: Commercial interest
Storage period: As long as necessary for this purpose


Website
Purpose: Website analytics

Information: Online behaviour, Location
Legal basis: Legitimate interest
Importance: Commercial interest
Storage period: As long as necessary for this purpose

Purpose: A/B testing

Information: Online behaviour, Location
Legal basis: Legitimate interest
Importance: Commercial interest
Storage period: As long as necessary for this purpose

Purpose: Account

Information: Name, Email, Username, Password, User ID, Avatar
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: Chat feature

Information: Name, Email, Username, Password, User ID, Message content
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Security and fraud prevention

Purpose: ID verification

Information: Electronic identification, Password, IBAN, Name
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Purpose: Data security

Information: Electronic identification, Password, IBAN, Name
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Research and Development

Purpose: Market research

Information: Online behaviour, Name and address details, Email
Legal basis: Legitimate interest
Importance: Commercial interest
Storage period: As long as necessary for this purpose


HOW DID WE OBTAIN YOUR PERSONAL DATA?

TNC has obtained your data because you have provided this data to us.


WHAT ARE YOUR RIGHTS?

Under the European General Data Protection Regulation (GDPR) you have a number of rights with regard to your data and the processing thereof:

Access

You may access your personal information and make any necessary changes in your account. If you would like to see which personal data TNC has obtained about you, you may exercise your right of access by submitting a request to TNC.

Making changes

If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your account, you may request that TNC makes these changes for you. You may request that TNC modifies, corrects, supplements, erases or shields your information.

Restriction of processing of personal data

You also have the right, under certain conditions, to ask TNC to restrict the processing of your personal data.

Right to object

If processing of your data takes place on the grounds of 'legitimate interest' by TNC or a third party, you have the right to object to that processing.

Portability of data

You have the right to obtain your personal data from TNC. TNC will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems.

Withdrawing consent

When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing but does mean that we will no longer be allowed to process this data in the future. It may also result in TNC no longer being able to provide you with certain services.

Response from TNC

A request can be sent to info@thenextcloset.com. TNC will comply with your request as soon as possible and in any case no later than one (1) month after TNC has received such a request. If TNC rejects your request, we will indicate in our reply why the request was rejected.


RECIPIENTS OF YOUR PERSONAL DATA

Your data may be transmitted to:

  • Data processors;
  • Parties that are involved in the execution or fulfilment of an agreement between you and TNC;
  • External consultants;
  • Forces of law and order.

It is possible that TNC is required to submit your data to a third party, for example to fulfil a legal obligation


WHAT ARE COOKIES AND HOW DOES TNC USE THEM?

Cookies are small files of (textual) information that are stored on your computer, tablet or mobile phone (hereafter “Device”) by your web browser when visiting a website. Cookies placed by the Website do never harm your Device nor the data stored on your Device. If we mention ‘cookies’, besides small files of (textual) information also similar techniques that are used to collect information is mentioned, such as device fingerprinting.

We use cookies to improve our Website, App and your shopping experience. For example, cookies can be used to store certain of your preferences if you have visited the Website before, which enables us to help you (even) better during your next visit. The complete Cookie Policy can be found on the Website of TNC.


CAN CHANGES BE MADE TO THIS PRIVACY STATEMENT?

This Privacy Statement is subject to changes. We therefore advise you to regularly visit the Website and read the Privacy Statement for any such changes.


QUESTIONS, REMARKS AND COMPLAINTS?

If you have any questions regarding this Privacy Statement or the way in which TNC uses your data, you can send an e-mail to info@thenextcloset.com. If you have a complaint about the way your data is processed, please send an e-mail to info@thenextcloset.com. Furthermore, you always have the right to contact the competent national data protection authority. In The Netherlands, this is the ‘Autoriteit Persoonsgegevens’.


This Privacy Statement is altered on the 5th of September 2023.