Returning items is possible within 14 calendar days. Click 'Relist or return' in your account to sign up your return and receive instructions for returning your item. Returning the item is at your own expenses. If you want to return multiple premium items, you can combine this in one shipment. Once we receive your item in good condition and in the exact original state at the time of receipt (including labels and, by TNC provided instructions) we will refund the full purchase amount. The full purchase will be on your account within 7 days.
You can recognize premium items by the premium sign in the right corner of the item picture.
Do-it-yourself (DIY) Service
Unfortunately returning your DIY items is not possible, but you can relist your item at the 'Relist or return' page in your account. If you relist your item within 24 hours after receiving the item, you can resale the item marge-free (100% of the commission is for you). After 24 hours, the regular marges will be set.
It is not possible to return the items you bought offline (for example during a Pop-up event).